with people can sometimes be stressful, especially in customer service.
Your customer could be frustrated, angry, or even upset. And sometimes,
when they need to complain, it’s going to be you they’ll complain to.
When you’re faced with situations like these, staying calm isn’t always
If you can maintain your composure when you’re dealing with
customers, it’ll bring a whole range of benefits. Stay calm in the face
of a storm, and you’ll diffuse a situation. Keep your calm when your
customers are losing theirs, and you’ll solve their problem. After all,
if you don’t, you could lose more than your temper!
By the end of this course, you’ll be able to:
• Identify ways to detach yourself but remain empathetic • Utilize techniques to diffuse difficult situations calmly • Develop ways to control your stress levels
Why take this course?
you work in customer service, then you’ll need to maintain your
composure. This course will help you do just that. You’ll learn how to
deal with the most challenging situations and remain calm, control your
interactions with customers, and keep your stress levels manageable.