Communication Channel Etiquette

Communication Channel Etiquette

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“Bring out the best cutlery, put the doily on the side-table, and for goodness’ sake chew with your mouth closed!” This type of scenario may be what you think about when you hear the word “etiquette.”In the modern world, it’s less relevant. But we do still need to watch our manners when we’re communicating and dealing with colleagues online.

Whether by email, or more commonly through instant messaging channels in the workplace, there are best practices in place to ensure time is saved and a degree of professionalism is adhered to. This course is designed to show you how to easily stay on track with your communication.

By the end of this course, you’ll be able to:

• Recognize the benefits of good communication channel etiquette
• Identify different ways to stay professional when conversing with colleagues online
• Demonstrate the basics of workplace email etiquette

Why take this course?

Although we still use facial expressions and body language to convey emotions, with the workplace becoming more “hybrid,” we’re relying on different communication-channels to keep our projects on track. It’s easy to make unintentional errors or misinterpret requests, which can lead to mistakes and unnecessary upset in the workplace. Suitable for anyone, this course will bolster your communications skills and help foster a harmonious workplace.

15 mins | SCORM |
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