Customer Service Mastery

Collection Overview

Customer service lies at the heart of every business. If you want to maintain a good relationship with customers, you need to keep them happy. And the best way to do that is through good customer service. This is why you need to help your customer service team master their skills.

With this course collection your customer service reps will understand the concept of Customer Types (Personas) and learn more about Customer Service Through Social Media. Your customer service managers will learn how to coach their teams and how to better manage the remote ones. There are also courses on High-Touch Customer Service, Self-Service Customer Management, and more.

All courses last 15 minutes or less, so your teams are able to fit the training into their busy schedule.