Retail Essentials

Collection Overview

Your retail employees are the first people your customers come into contact with. They are the people that will help your customers form their first impression of your business. Which is why it’s so important to train your retail teams well.

In this collection of courses your retail employees will learn how to greet customers right, how to give them product advice, and how to provide service with a smile. They will also develop other skills, like handling stressful situations better, and they’ll learn how to expand their product knowledge. Your retail workforce will also dive into the basics of commercial awareness, and learn the importance of procedures in the workplace.

Each training course in this collection takes 15 minutes or less to complete, which means your staff can fit the training to their schedule according to their needs.